Parent Support Advisor

Mrs Cooper



We would like to introduce you to Mrs Cooper, our Parent Support Advisor. Her role is to support you as parents/carers to help you and your children gain as much as possible from their school life.

Parenting isn’t an easy job and at times things can get tough – finances are often stretched to the limit and problem behaviour can be really upsetting. Mrs Cooper is here to help you deal with any worries or concerns you have about your child and to help you tackle any home issues that are making school life really difficult for you and your family. If she cannot help you, Mrs Cooper can refer you to specialist agencies or support services if you wish.

Mrs Cooper has a wealth of experience with supporting parents with a wide variety of problems and is in school to support you. She works every morning and is often on the school playground in a morning.

Please contact the school if you want any support so Mrs Cooper can meet you.  You may also find the following information useful. 


Guidance for families suffering financial hardship

The council website has full details regarding help available for individuals and families who may find themselves in hardship during this unprecedented time:

Help for families who have had Changes to income:

If families have been working and their income has been reduced then they will need to contact the DWP to see if they are entitled to universal credit. The claim needs to be made on line with the DWP.

If their income has decreased but they are not entitled to universal credit then they may still be entitled to local council tax support or free school meals. The form can be found at the link below.

Council Tax, Local Council Tax Support and Free School Meals.

If families are struggling to pay their council tax they can contact the council on 01226 787787 and press opt 2. The lines are busy but we have put extra staff on the lines.

For anyone in receipt of local council tax support and free school meals and their income has changed they will need to complete a change in circumstances form as they may be entitled a further help with their council tax:

Entitlement to local council tax support and free school meals will be reassessed as soon as possible. If in the meantime they are struggling to pay their council tax then they need to contact us as highlighted above and a payment arrangement will be discussed.

Council Tax Hardship Scheme

The Government has announced that a council tax hardship scheme will be available to those who are considered ‘financial vulnerable’. Details of the scheme will be published week commencing 30th March 2020 and details will be made available here:

Other support / helpful links

 For general advice on what help and support may be available please visit:

The local welfare assistance scheme helps people who are in financial crisis due to an emergency or other unexpected circumstances:

For assistance with food please visit:

Web chat is also available on all council tax, council tax support and housing benefit webpages. The phone lines are busy and we are asking people to go online where they can.

If people do not have access to the internet they need to phone 01226 787787 opt 3. We will then make an appt to phone people back and go through the form over the phone.


You may also find the following website useful: